Service
Coaching, CRM & Crisis Communication
Crew Resource Management and Crisis & Communication coaching for cockpit and ground crews. Improves teamwork, decision-making and communication under pressure.
- EASA Part-ORO.FC.115
- ICAO Doc 9683
About this service
Crew Resource Management (CRM) and Crisis & Communication Coaching (CCC) are the foundation of effective teamwork under pressure. We train cockpit and ground crews in how communication, decision-making and mutual support work in emergencies — aligned with EASA requirements and ICAO best practice. Our coaches bring years of active flight-operations experience and know the cockpit-to-ground interface from the inside.
Who is this training for?
- Cockpit crews
- Ground staff
- CRM trainers
- Safety managers
Learning outcomes
- Improved crew coordination in normal and emergency operations
- Clear phraseology and escalation paths
- Reflection on personal decision-making patterns
- Audit-proof training documentation
Format
1 to 2 day workshops, optional 12-month recurrent
Compliance & frameworks
- EASA Part-ORO.FC.115
- ICAO Doc 9683
Frequently asked questions
What is the difference between CRM and CCC?
CRM (Crew Resource Management) focuses on teamwork, decision-making and communication. CCC (Crisis & Communication Coaching) deepens communication specifically in crisis and high-stress situations. The two build on each other.
Who is the coaching for?
Cockpit and ground crews, CRM trainers and safety managers — wherever teamwork under pressure is safety-critical.
Which standards does the training follow?
EASA Part-ORO.FC.115 (CRM) and the best practices from ICAO Doc 9683.
Interested in this training?
We design tailored programmes for your team. Get in touch with us.